'Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. 'Virtual learning is more critical than ever to business success, and we’re thrilled to welcome Liveops and its network of virtual agents to our family of users,' said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful,' said Matt Miles, vice president of learning, development and delivery at Liveops. Because agents are required to complete online certification before servicing our clients, it’s imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. 'Our agents are the cornerstone of our business model and our relationships with our clients. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Liveops’ approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Today’s announcement is one part of the company’s 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics.

Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. 2, 2021 - Liveops Inc., a provider of skilled virtual workforces for contact center services, announced it has selected SAP Litmos(R) as its technology partner to deploy a scalable learning management system for its virtual agent community.

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